BMTC to conduct functional audit of Namma BMTC app

BMTC has invited proposals from agencies to conduct a functional audit of its Namma BMTC app, in-bus surveillance system and PIS display systems. Passengers have reported issues with the app, and BMTC hopes the audit will help improve its functionality.

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The Bengaluru Metropolitan Transport Corporation (BMTC) has invited proposals from agencies to conduct a functional audit of its recently launched Namma BMTC application under the Nirbhaya scheme.

Apart from the app, the BMTC will also conduct functional audits of the in-bus surveillance system in city buses and Passenger Information System (PIS) display systems at Bus stops or Stations.

The Namma BMTC app, which was launched in September, has received numerous complaints regarding the application’s functionality from passengers. However, officials said that it is a usual audit to know more about its functionality.

BMTC has received funds from the Government of India under the Nirbhaya Scheme for implementing the BMTC Mobile app with women safety features, in-bus surveillance system in city buses, and Passenger Information System (PIS) at bus stops/stations.

Also Read | Passengers can now use ‘Namma BMTC’ app for real-time information of bus services

The much awaited mobile application allows women commuters to seek remote assistance in case of an emergency, track movements of women passengers when support is sought by them, on-board cameras to monitor on-bus activities, panic buttons within buses for women passengers to seek remote assistance in situation of emergency and creating a centralised helpline for providing assistance during distress.