Aavin asks KYC details without giving prior notice
The Hindu
Consumers want more time
Aavin has asked consumers to submit Know Your Customer (KYC) details to create a database of monthly card holders However, the move comes without any prior notice and consumers say they are curtly being told by staff at their respective zonal offices that they will get to renew their cards only if they submit their KYC details. Card renewal is done during the first half of the month at zonal offices, which in some cases are over 5 km away. Indira, a consumer, said it was unfair of Aavin to spring such an unpleasant surprise on them. “Due to the pandemic, we have not been able to renew at the local depots for over a year now and have to go to the zonal office. We are senior citizens and I am afraid to step out. We have asked our milk supplier to renew it for us,” she said.
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