NRIs struggle as e-khata website shows ‘404 error’ in U.K., U.S.

NRI property owners in UK and US struggle to secure e-khata in Bengaluru due to website loading issues.

The non-resident Indian (NRI) property owners from Bengaluru, residing in the United Kingdom (U.K.) and the United States of America (U.S.), are struggling to secure e-khata as the website for applying for the digital document refuses to load in these countries.

E-khata was made mandatory for registration of properties across Karnataka from October 1, 2024.

Many complained of getting the ‘404 error’ message upon clicking the link of the website (https://bbmpeaasthi.karnataka.gov.in/). In the description, it says, “The origin server did not find a current representation for the target resource or is not willing to disclose the one that exists.”

A ‘404 error’ happens when the web server cannot find the webpage or file someone is trying to access. This could be because the resource does not exist on the server or the server is configured to hide its location.

Debojyoti Bhattacharya, 43, a property owner who lives in Cambridge, U.K., has been struggling to secure the e-khata since November. Lamenting the struggle, Mr. Bhattacharya said it took about one-and-a-half months for the BBMP to upload his draft khata.

“I was bemused to see a 404 error when I first opened the site. Initially, I presumed the error was temporary due to server issues, but later found out that the site does not operate in the U.K.,” he said.

Mr. Bhattacharya was forced to rely upon a friend to open the site in Bengaluru and coordinate with the BBMP. His friend found out that the draft khata is unavailable on the website. This means his property records were not digitised. Mr. Bhattacharya later was directed to the Assistant Revenue Officer (ARO) but to no avail.