Alibaba Cloud suffers second service outage in a month
The Hindu
Alibaba Cloud suffered a two-hour disruption affecting customers in China, HK, and US. Database products, incl. PostgreSQL, Redis, and MySQL, were impacted. Nov. 12 outage affected dozens of products and regions, causing flagship apps to crash. Tech experts raised questions about reliability.
Alibaba's cloud service said it suffered a near two-hour long disruption affecting customers in mainland China, Hong Kong and the United States on Monday, its second outage within a month.
The impact was mainly felt by several of Alibaba Cloud's database management products, including PostgreSQL, Redis and MySQL editions. Beijing, Shanghai, Hong Kong, and Virginia in the U.S. were among eight regions affected.
"From 09:16 Beijing time (0116 GMT) on November 27, 2023, Alibaba Cloud monitoring detected abnormalities in console and OpenAPI access for database products," Alibaba Cloud said in a statement posted on its websites on Tuesday. The issue "was resolved at 10:58 on the same day."
Alibaba is China's largest cloud vendor, garnering 29.9% of the market share for the first half of 2023, followed by Huawei with 13.2% and China Telecom with 12.2%, according to data from industry research group IDC.
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The latest issue comes after the company's customers suffered a service disruption on Nov. 12 that lasted over 3 hours and impacted a broader range of products, and affected a far more parts of the world.
Dozens of products impacted during that disruption included cloud-based database management systems and cloud communication systems, while the regions impacted ranged from East Asia, Southeast Asia, and the Middle East to North America.
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