Ticketmaster customers in Montreal sound alarm after online tickets vanish
CBC
Myriam Estrella was excited to take her partner to a Montreal Canadiens game in her hometown on Tuesday night. But when she checked her account, her tickets were gone.
The tickets had been claimed by someone else — an account she didn't recognize.
Estrella, who now lives in Florida, complained to Ticketmaster for help, but says nothing happened until she started voicing concerns on her popular TikTok account.
"I was at a very, very privileged point to be able to have a million people see that story and say, 'Wow, this is not right,'" she told CBC News on Thursday.
"Not every single person has a million people to be able to hold a company accountable."
She was able to get into the game, but she said it seemed like it was an effort by the company to save face. She said it left her feeling like the company doesn't care about a larger issue — tickets being stolen from its accounts.
Ticketmaster's TikTok account commented on her videos, saying the tickets had been restored. But Estrella isn't the only Ticketmaster customer to buy tickets only to see them disappear.
"I was angry, but sad not only for me, who fought like crazy for the week, but also my friends — knowing they trusted me. I kind of failed them," said Fredericke Lapierre, recounting her own experience of fighting the ticket giant over missing concert tickets.
Lapierre and her friends still went to the show, but they had to get new seats, costing hundreds more.
"What is sad is that I'm scared of buying tickets now on Ticketmaster," said Lapierre.
In July, Ticketmaster sent an email to customers saying there had been a data breach first identified in May. At the time, it said the stolen data may have included credit card and contact information.
Ticketmaster said this week that passwords weren't exposed in the breach, and CBC News was unable to confirm a link between the breach and missing tickets.
However, technology columnist Carmi Levy says there is a connection. He said fraudsters can match data from the breach, such as email addresses, with previously leaked passwords to see which accounts they can access.
"[They] try to sign in to various accounts, including Ticketmaster. Once they sign in, it's like they are signing in as the owner of this account," explained Levy.
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