Technical glitches plague Kochi-1 card usage
The Hindu
Most problems associated with uploading of KYC documents
Kochi Metro Rail Limited (KMRL) and Axis Bank are facing flak for problems associated with Kochi-1 travel card usage, even as efforts are on to increase the footfall in the transport system.
Much of the problems are associated with the uploading of KYC (Know Your Customer) documents to validate the card and mobile app, using which regular commuters get 20% discount and those who have availed monthly pass get 33% discount. The problems have been compounded by hassles associated with the renewal of cards after their validity lapsed following the pandemic-induced lockdown, it is learnt.
This has, over time, given impetus to the demand that the metro agency rope in yet another bank in the transaction process. “This will provide commuters an alternative to bank on. KMRL must also do away with paper tickets and issue tokens as is done in other metros,” said Ebenser Chullikkat, an RTI activist.
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