Small things, massive impact: How one small city is showing family doctors the love (and getting it in return)
CBC
The Cure is a CBC News series examining strategies provinces and territories are using to tackle the primary care crisis.
When doctors Jacques and Mariska Neuhoff take their two kids to the park in their home in Williams Lake, they can just let their kids play.
And they never forget just how special that is.
They moved to the Interior B.C. community of around 11,000 people five years ago from Pretoria in South Africa. They didn't want their children to have to grow up in gated communities.
"Here we have the freedom and the luxury of roaming free, having our kids play around, riding their bikes outside, visiting neighbors," Said Jacques Neuhoff.
"That's priceless, to be honest."
It wasn't easy getting here.
The couple estimates they spent about three years and around $60,000 on flights and exams before being certified to practise as family doctors and anesthesiologists.
"It's a very long and tough process," said Jacques.
But what awaited them was something special.
"We came into a home with a stocked fridge and a pantry from the community that put it there for us," said Jacques.
The couple said people were knocking on the door every day, bringing dinner and welcoming them to the community.
"So those small things — well, it's small things from someone else's perspective, but a massive impact that it had on us," said Jacques.
Three years ago, local city and health officials decided to formalize and fund that warm welcome the Neuhoff's received and make it part of their recruitment and retention strategy.