IRCTC has stopped paying compensation to passengers for delays in private trains: RTI
The Hindu
IRCTC provided compensation to passengers on private trains, but discontinued the scheme five years ago.
Indian Railway Catering and Tourism Corporation (IRCTC) has informed that it discontinued the scheme of giving compensation to passengers on delays in private trains five years ago.
This information was received in response to an application filed by news agency PTI under the Right to Information (RTI) Act.
Indian Railway Catering and Tourism Corporation (IRCTC) was established by the Ministry of Railways with the basic objective of operating the entire catering and tourism activities of the Railways and currently also handles ticket booking and private trains.
According to the IRCTC, under this scheme, ₹26 lakh was given as compensation to the passengers from October 4, 2019 to February 16, 2024.
According to the information, in the year 2023-24 alone, compensation of ₹15.65 lakh was given to the passengers.
IRCTC, in response to the RTI, said, “The scheme providing compensation in case of delay or running of private trains has been discontinued with effect from February 15, 2024.”
The Corporation has refused to divulge the reasons behind the step saying it's confidential. According to the RTI reply, IRCTC operates two Tejas trains — one from New Delhi to Lucknow (from October 4, 2019) and the other from Ahmedabad to Mumbai (from January 17, 2020).
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