4 years after she missed her flight, Uber asked to compensate Mumbai rider
The Hindu
Kavita Sharma had missed her flight on June 12, 2018, due to the delay of the Uber cab driver arriving at her location on time
Four years after a Thane resident missed her flight due to negligence of a cab service, a Mumbai Consumer Court recently instructed Uber India to pay ₹20,000 compensation to her.
Kavita Sharma, a resident of Dombivli, had missed her flight on June 12, 2018, to Chennai from Chhatrapati Shivaji Maharaj International Airport in Mumbai due to the delay of the Uber cab driver arriving at her location on time. She complained despite the lapsation of reasonable time and after repeated calls, the driver arrived 14 minutes late and delayed further as he was on a personal call for another 15 minutes.
Ms. Sharma approached the Thane Additional District Consumer Disputes Redressal Commission and demanded a refund of her flight ticket along with compensation for her work opportunities, legal expenses, and mental agony from Uber India.
The company however replied to the complaint saying that they were not responsible for the acts of a third-party driver and were only a service aggregator. They further said Ms. Sharma’s grievance had been looked after and she was refunded her cab fare.
The Commission order however held that the terms and conditions of the Uber application and the services offered through it demonstrate that Uber manages and controls all these activities. According to the Consumer Disputes Redressal Commission, Uber also appoints and manages the third-party contractor, hence being liable for their actions and partly allowed Ms. Sharma’s demand of ₹4.77 lakhs compensation.
The Thane additional district consumer disputes redressal commission directed Uber India to pay ₹10,000 to Ms. Sharma as compensation for the mental agony caused to her and an additional ₹10,000 for the litigation costs incurred by her.
Over 4.27 lakh students begin SSLC and Plus Two exams in Kerala, with various subjects and exam centers.
Discussion on major development projects, including drinking water, drainage, and parking systems, at the District Development Coordination and Monitoring Committee meeting.
Water Resources Minister Nimmala Ramanaidu has stated that Godavari Pushkaralu will be conducted from July 23 to August 3, 2027.
Rising obesity rates in India, particularly among women in South Indian States, highlighted with BMI data and PM Modi's advice.
Special educator Soumya Devadiga selected as coach for Indian team in Special Olympics Winter Games in Italy.
Gade Srinivasulu Naidu wins North Coastal Andhra Pradesh Teachers' Constituency election with overwhelming support from teachers.
Congress alleges BJP government in Madhya Pradesh plans to privatise 40% of forests, displacing tribals from their habitat.
Tamil Nadu Governor R.N. Ravi advocates renaming Indus Valley Civilization to Saraswathi Civilization, challenging historical narratives.
A study by researchers from NIMHANS, in collaboration with doctors from Australia, United Kingdom and some states in India, has found suicidal ideation and suicide attempts alarmingly high among college students across the country.
First trial run of disposing 10-tonne Union Carbide toxic waste in Pithampur begins after Supreme Court's decision.
Telangana tunnel collapse rescue updates: Follow the Hindu’s updates as Srisailam Left Bank Canal tunnel rescue operations enter the 11th day
First trial run of disposing 10-tonne Union Carbide toxic waste in Pithampur begins after Supreme Court's decision.
Rwanda-backed M23 rebels abduct 130 patients from hospitals in eastern Congo, escalating conflict and sparking international concern.