Users complain of poor response by mobile veterinary clinics toll-free number 1962

Frantic call to emergency number 1962 for injured puppy in K.K. Nagar highlights inefficiencies in response system.

WITH PIC

After much panic a frantic call was made to the toll-free emergency number 1962 on Saturday evening to provide treatment to a puppy that had been injured in an accident in K.K. Nagar. The call was acknowledged by the centralised response team operating from Chennai stating that the call had been registered and a team would respond shortly.

But the team did not call back for more than an hour, the family raising the puppy had to clean the injury by themselves. With no response from the response team, they decided to rush the puppy to the veterinary hospital.

Despite the treatment given at the hospital, the puppy succumbed to injuries later that night. Even after a day the team had not called back to check on the emergency.

Had the response from the centre been swift, the puppy could have been saved.

The public say that the functioning of the mobile veterinary vehicles launched in Madurai is appalling. 

The mobile veterinary vehicles were said to be camping in six divisions - Madurai (Madurai East and West, Tirupparankundram), Usilampatti, Melur, Tirumangalam, Sedapatti and Vadipatti. Each vehicle has one doctor, one para veterinary worker, one supporting staff and one driver.