Southwest Airlines issues second apology, announces resources for cancellations, reimbursements, lost luggage
Fox News
Southwest Airlines announced more resources Wednesday to assist customers experiencing significant travel disruptions from the airline's chaotic response to last week's winter storm.
"You know by now all of the flexibility and planning that we put in place to deal with the storm just wasn't enough," Green said.
Directing customers to the "Travel Disruption" webpage, Green began with stating all customers affected by the cancellations will be able to rebook in the original class of service or travel standby without paying any additional charges through Jan. 2.
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