Some RBC Royal Bank customers are wondering where their money went
CBC
It was a surprising discovery for Tanya Shields first thing Friday morning.
The resident of Fall River, N.S., said she logged onto her RBC Royal Bank account to pay some bills with money she received via e-transfer from clients of her small business.
But the money wasn't there.
"It was a little bit alarming," said Shields.
She had received confirmation Thursday night that the money had been successfully transferred, so the fact that it was missing was a concern.
She even had her husband transfer her money to ensure that things were working correctly. His deposit transferred successfully.
"Which was more concerning than the money not being there in the first place," she said.
She checked social media and the company's website, but there was no information that addressed the problem she was having.
Shields knew it was a bank holiday, with several to come, and was concerned she would end up worrying about this for days.
She posted on social media to find out if anyone else was having a similar experience.
"Almost immediately, I had some folks say, 'Are you with RBC by any chance?'" said Shields.
She felt reassured knowing others were experiencing the issue, but was still concerned.
"I felt badly for people that would be on super fixed incomes and they need access to that money that they may have deposited and planned on spending today or tomorrow, you know, Easter weekend," she said.
In an emailed statement to CBC, RBC Royal Bank said the institution has experienced a technical issue with some e-transfers.
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