Public complaint redressal system mooted for Kochi

Move in the wake of alleged bribe demand by corporation officials

The civic authorities of Kochi are working on a proposal to reintroduce the public complaint redressal system in the city.

The move comes in the wake of a complaint from a woman entrepreneur, who came out with the allegation that a few officials of the Kochi Corporation had sought bribe for issuing clearances from the civic body. As the complaint went viral, Industries Minister P. Rajeeve had intervened in the issue and assured the woman that the officials would deliver the necessary clearances. He had also assured the complainant that the documents regarding the clearances would be delivered to her home. The developments had reportedly left a dent on the public image of the service deliverance system of the civic body.

Though a proposal for a complaint redressal system was mooted in the Kochi Corporation, it didn’t succeed. Now, efforts are on to reintroduce it as part of the Smart Kochi project in the wake of the new developments, said Mayor M. Anilkumar.