Ontario grandmother buys $500 Walmart gift card that was nearly empty. Here's what happened

For the last six months, an Ontario grandmother has been trying to get her money back after buying a Walmart gift card that turned out to be nearly empty when her grandson wanted to use it.

For the last six months, an Ontario grandmother has been trying to get her money back after buying a Walmart gift card that turned out to be nearly empty when her grandson wanted to use it.

"When Max went to use the $500 gift card, there was only $62.50 left on the card," Barbara Chalovich, Max's grandmother, told CTV News Toronto.

Chalovich, of Mississauga, said she gave her grandson the gift card in June when he graduated from university.

But when he went to use the gift card a week later to buy camping equipment, it already had been used for multiple purchases even though he opened the new gift card at the checkout with the Walmart cashier present.

"When they realized it only had $62 on the card, they ran a history and found fraudulent charges, and he doesn't live in the town where the fraudulent charges were made," Kim Chalovich, Max's mother, said.

Barbara Chalovich said trying to get a refund from Walmart has been frustrating. While Chalovich was told to submit paperwork to the company, she said there had been no word of when or if she would get a refund, as it has now been six months since she bought the gift card.

"I'm disappointed, and I'm upset that they can't do something about this at the store level," said Chalovich.