KSRTC asked to issue legible tickets
The Hindu
Agency directed to refund ticket fare to passenger
The Ernakulam District Consumer Disputes Redressal Commission has directed the Kerala State Road Transport Corporation (KSRTC) to issue quality and legible tickets to passengers. The Commission also ordered the public sector transportation major to refund the ticket fare to a passenger who missed the trip despite booking the ticket in advance. The order was issued on a petition filed by Russel Joy, a resident of Aluva. The petitioner complained that despite booking the ticket in the Bengaluru-Ernakulam KSRTC multi-axle Volvo bus, he couldn’t make the trip as the bus departed earlier. He alleged that the schedule of the service had not been clearly mentioned in the ticket.
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