Infosys says some users continue to face difficulties, working to streamline I-T portal experience

Infosys said it has engaged with over 1,200 taxpayers directly to understand their concerns about the new Income Tax e-filing portal better

The new Income Tax portal’s developer Infosys said on Thursday it is making ‘steady progress’ on resolving the glitches that have dogged the portal since its launch in early June but acknowledged that some users continue to face difficulties that it is seeking to resolve expeditiously.

In a statement issued eight days after the September 15 deadline set by Union Finance Minister Nirmala Sitharaman for the firm to resolve all the problems plaguing the portal’s ‘current functionalities’, Infosys said there has been a steady increase in usage on the portal in the last few weeks, with ‘taxpayers’ concerns being progressively addressed’.

Ms. Sitharaman’s September 15 time limit was the latest in a series of interventions from the government to resolve the portal’s woes that made tax return filings and other routine transactions difficult for taxpayers. As reported by The Hindu earlier, tax practitioners had listed out multiple problems that persisted or had cropped up afresh on the eve of that deadline.