Can I even buy a car? What to know about the massive auto dealer outage
CNN
CDK Global is ubiquitous in the auto dealership world – its software is used at 15,000 dealers. Its products handle everything from records to scheduling.
CDK Global is ubiquitous in the auto dealership world – its software is used at 15,000 dealers. Its products handle everything from records to scheduling. Now, thousands of dealerships across the United States and Canada are entering a third day in a near deadlock after two consecutive cyber incidents at CDK Global led to a shut down of its systems. There’s never an opportune time for a systems outage, but it’s now the official start of summer, a time when many Americans are shopping for a new car and dealerships enjoy a bump in sales. Here’s what the CDK Global outage means for both car sellers and shoppers. On Wednesday, CDK spokesperson Lisa Finney told CNN that the company was investigating a cyber incident. “Out of an abundance of caution and concern for our customers, we have shut down most of our systems and are working diligently to get everything up and running as quickly as possible,” Finney said in the statement. Later Wednesday, the company said most of its critical computer systems were back online. But Thursday morning, the company told dealerships another incident had happened.
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