Assiniboine Credit Union mistakenly charges members $1,000 'Maintenance Service Charge'
CTV
Some Manitobans banking with Assiniboine Credit Union were erroneously charged a $1,000 maintenance fee by the financial co-operative.
Some Manitobans banking with Assiniboine Credit Union (ACU) were erroneously charged a $1,000 maintenance fee by the financial co-operative.
A photo provided to CTV News shows an ACU member account billed with a $1,000 “Maintenance Service Charge” on Oct. 31.
A spokesperson for ACU confirms that some members were charged $1,000 instead of their usual monthly fee, which ranges between $3 and $16.50, depending on the plan.
“As soon as we saw the issue we immediately took action to correct it,” reads a statement from ACU.
“We are investigating how this happened, and the extent, to ensure it does not happen again,” the statement continued.
On Monday morning, Assiniboine Credit Union (ACU) alerted members on social media of the issue.
A flurry of responses came in from members complaining about the charge and long wait times to reach an ACU attendant and rectify the charge.
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