Airbnb says man's losses not covered after rental home robbed in Montreal

A Toronto man says the Airbnb he was staying at in Montreal last week was robbed and learned that his losses are not covered by the short-rental company.

A Toronto man says the Airbnb he was staying at in Montreal last week was robbed and learned that his losses are not covered by the short-rental company.

Kiefer Sonnenberg, 23, loves to travel and estimates he’s stayed in hundreds of Airbnbs.

So when he and his friend booked a trip from Toronto to Montreal last week, they booked one in the Plateau neighbourhood.

"We thought it was awesome. And the place that we're staying at, it looked great. So, yeah, I mean, it was a decent price for the Airbnb, too," he said in an interview.

After hitting the tourist hotspots, from Schwartz’s to the Bell Centre to watch a Habs game, he said they were having a great time. But after the game, they found themselves locked out of their apartment.

"It was really strange because we typed in the lock combo and we went to open the door, but the latch lock had been closed on the door to our apartment. Similar to one you'd see in a hotel," he said.