Air Canada passenger demands answers after luggage was returned late, damaged

All of her husband's PPE was unusable, forcing him to miss a day of work. Neumann believes the damage happened during the luggage handling process.

A work trip to Prince Rupert, B.C., took a turn for Gagan Neumann’s husband when missing luggage became the least of their worries.

Neumann, speaking on behalf of her husband Kurt, says he took an Air Canada flight from Kelowna to Prince Rupert on Feb. 10 but his luggage made it the following day.

“His luggage had actually come in one of those stroller or car seat see-through bags,” said Neumann.

She says the problems continued after he opened his luggage.

“All of his work gear was ruined such as his work boots, his hard hat was melted, his hi-viz gear was completely torn and melted, there was nothing in his bag that was salvageable,” she said.

All of her husband’s PPE was unusable, forcing him to miss a day of work.

“Being up in Prince Rupert, he was limited to what he could purchase, to what he could go buy,” said Neumann.

“We have probably spent about $2,000 now just replacing belongings for basic work gear.”