Zomato CEO Says He Was Stopped From Using Mall's Lift While Collecting Order
NDTV
Zomato CEO Deepinder Goyal took on the role of delivery partner to get a first-hand experience of their challenges.
Zomato CEO Deepinder Goyal on Sunday alleged that a mall in Gurugram stopped him from using the lift while he was picking up a food order as a delivery executive. During my second order, I realised that we need to work with malls more closely to improve working conditions for all delivery partners. And malls also need to be more humane to delivery partners.What do you think? pic.twitter.com/vgccgyH8oE
Mr Goyal, who along with his wife Grecia Munoz took on the role of delivery partner to get a first-hand experience of their challenges, said he was told to take the stairs when he went to the Ambience Mall to collect an order.
"During my second order, I realised that we need to work with malls more closely to improve working conditions for all delivery partners. And malls also need to be more humane to delivery partners," he posted on X and tagged a video elaborating upon his experience in a Zomato delivery agent uniform.
