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"Your call is very important to us." Is it, really?
CBSN
Customer service has become a huge problem in this country. Just ask … literally anyone. But why is customer service so bad?
First of all, labor shortage. Especially since the pandemic, it's hard to find people to fill these jobs. The average call-center worker quits after 18 months.
Then there's consolidation. Corporate mergers of airlines, banks, telecom companies and cable companies mean less competition, so they have less incentive to fix the problems.
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Underwater archaeologist James Delgado reveals the stories behind history's most haunting shipwrecks
Renowned underwater archaeologist James Delgado appeared on "CBS Mornings" on Friday to discuss his new book, "The Great Museum of the Sea," and reflect on more than 50 years of searching for historic shipwrecks around the world.