
"Your call is very important to us." Is it, really?
CBSN
Customer service has become a huge problem in this country. Just ask … literally anyone. But why is customer service so bad?
First of all, labor shortage. Especially since the pandemic, it's hard to find people to fill these jobs. The average call-center worker quits after 18 months.
Then there's consolidation. Corporate mergers of airlines, banks, telecom companies and cable companies mean less competition, so they have less incentive to fix the problems.

Merryl Hoffman knew she was taking good care of her heart. The 63-year-old attorney didn't smoke or drink, and she was an avid hiker who used to run marathons and other distance races. In her 40s, she had been diagnosed with a leaky mitral valve and underwent surgery to repair it. Every year since, she has seen a cardiologist to check her heart and its function. The reports always came back clear.

FDA to "review the latest data" on mifepristone. What could it mean for access to the abortion pill?
Health and Human Services Secretary Robert F. Kennedy Jr. has asked Food and Drug Administration Commissioner Marty Makary "to review the latest data on mifepristone," raising questions about the drug commonly referred to as the abortion pill.