Why some RBC customers were wondering where their money went
CBC
UPDATE: On Friday evening, several hours after this story was initially published, RBC issued a statement to CBC News saying it resolved a technical issue involving some auto-deposit e-transfers and that the funds are now in customers' accounts.
It was a surprising discovery for Tanya Shields first thing Friday morning.
The resident of Fall River, N.S., said she logged on to her Royal Bank of Canada (RBC) account to pay some bills with money she received via e-transfer from clients of her small business.
But the money wasn't there.
"It was a little bit alarming," Shields said.
She had received confirmation on Thursday night that the money had been successfully transferred, so the fact that it was missing was a concern.
Shields even had her husband transfer money to her in order to ensure that things were working correctly. His deposit transferred successfully.
"Which was more concerning than the money not being there in the first place," she said.
Shields says she checked social media and the bank's website, but there was no information that addressed the problem she was having.
She knew banks were closed on Friday and Monday due to the Easter weekend and was concerned she would end up worrying about this for days.
CBC News heard from other bank customers who experienced similar issues.
Jeff Black, a Halifax-based weapons engineering technician with the Royal Canadian Navy, says he logged on to his RBC account on Friday morning and discovered that the $2,355.97 automatically deposited via e-transfers on Thursday was missing.
The money was going to be used to pay off his property taxes and for supplies needed before he heads out to sea for three weeks.
"It did make me nervous at first, considering I received a great deal of money yesterday, and then it was all gone," he said.
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