What Zomato Said To A Customer Who Pointed Out Shocking Price Difference

Recently, a Zomato customer caught sight of a price discrepancy in his bill and decided to share it on LinkedIn. The customer, named Rahul Kabra, compared the food prices of the online and offline bills.

Ordering food online has become an activity that over the latter half of the past decade has become almost hassle-free with the emergence of several food delivery apps. However, because of convenience what gets overlooked is whether the consumer is paying the right price for the service provided at the click of a button.Recently, a Zomato customer drew attention to this after he caught sight of a price discrepancy in his bill and decided to share it on LinkedIn, following which the food delivery platform gave clarification on this.

The customer, named Rahul Kabra, compared the food prices of the online and offline bills.

He found that his order, consisting of Vegetarian Black Pepper Sauce, Vegetable Fried Rice, and Mushroom Momos, which on Zomato cost him Rs 689, after applying a discount of Rs 75, could have been purchased for Rs. 512 (including Central GST and State GST) offline.