WestJet travellers frustrated as IT outage causes delays, redirected flights
Global News
An issue with the cooling of the data centre, causing a complete outage of their IT system for nine hours for the entire airline and many travellers stranded.
Travellers at the Winnipeg International Airport are feeling frustrated by flight delays and cancellations with the company WestJet.
The airline tweeted Sunday morning that all its systems were online and stable and that teams were busy working to recover from a system-wide outage.
The chief operator of WestJet in Calgary told Global News there was an issue with the cooling of the data centre, causing a complete outage of their IT system for nine hours for the entire airline and many travellers stranded.
“We are doing everything we can to restore our operation and to get the guests safely to where they want to go,” said Diederik Pen, WestJet COO.
Pen says on Saturday, about 140 flights were impacted and, on Sunday, there are about 100 flights impacted. In total, thousands of guests were affected, and 27 aircraft arrived at the wrong airport.
Westjet is trying to rebook guests as well as find ground transport for them if needed, as well as hotel stays, however, delays and cancellations are expected for the next two days, Pen added.
“At 11:30 p.m. last night, my flight was cancelled,” said traveller Maggie Grall.
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