We’re always ahead of the curve and are constantly improving: talabat MD

Developing new programs to provide a diversified choice for customers, tying up with new partners, talabat has many things in the pipeline to expand further in Qatar. In an extensive interview with The Peninsula, Francisco Miguel de Sousa (pictured), Managing Director, talabat Qatar, explains the challenges faced during the pandemic times and gives an outlook of what lies ahead for the market leader.

How the Covid-19 pandemic changed your business last year?  As any other business in the world, we were certainly affected by the global pandemic. It has reshaped e-commerce and specifically food delivery services. We found ourselves in a position where customers were relying on us to safely deliver food, groceries, and medicines to their homes, and restaurants needed us to keep their business going. Needless to say, safety was of our utmost importance that is why we were the first in the region to introduce gloves, masks and sanitisers for our riders and solutions such as contactless delivery from the start. We were constantly liaising with governments  to raise awareness about high industry safety standards and the importance of allowing food deliveries.