'We have to be realistic,' says Canadian North about new baggage fees
CBC
Canadian North says its new baggage fees are about the airline being "realistic about our capabilities" to carry an ever-growing volume of cargo and passengers on its commercial flights.
Last month, the airline rolled out sweeping changes to its baggage policy, and also increased costs. While passengers can still check their first bag for free, the cost of a second bag on the lowest ticket fare jumped by 50 per cent, and the cost of an overweight bag (anything over 51 pounds) tripled on all fare types. Excess bags also now fly standby.
Canadian North initially refused to answer questions about the changes in an interview, but later agreed after CBC News reported on the changes and conducted an analysis of how its fees compare to some of Canada's other airlines.
"Our aircraft can only operate with a certain amount of weight and volume. Recently the requested volume of baggage often exceeds our limits, and leads to bumped baggage and fewer passenger seats," said Trevor Wilde, the airline's interim vice president of sales, marketing and distribution.
He added when those limits are exceeded, it affects the airline's ability to transport essential cargo, like food and pharmaceuticals, especially when flying in bad weather or when landing on restricted runways.
In his original written statement to CBC, Wilde said the baggage changes came following "customer requests." Asked to elaborate, he said passengers want their bags to travel with them.
"We have to be realistic about our capabilities and making these changes provides opportunities for enhanced seats and to ensure that passengers do travel with their bags and their bags get there on time."
The day after CBC's report, Canadian North posted a statement on its official Facebook page saying it was "setting the record straight" amid what it called "misleading media reports." The post was then deleted after about three hours.
The company's post included statistics on the volume of checked bags, where the airline claimed customers transported an average of 1.4 bags per flight.
Asked whether discouraging passengers from checking extra bags and highlighting the 1.4 average checked bags were conflicting statements, Wilde said "not necessarily" because the average figure factors all flights on the airline's network.
"At the end of the day, even though that is the average, some people bring five [checked bags] or some people even request to bring more, while others will bring nothing," Wilde said.
"So while that's the average, overall it's dependent on per flight, and we're really just trying to right-size that overall volume."
Wilde also said the number of oversize bags is on the rise, increasing by 3.5 per cent year-over-year since 2020.
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