Veterans plagued by errors in health benefit system due to computer mishap

A new Veterans Affairs system designed to streamline an anticipated "flood" of high blood pressure claims was found to have contributed to errors in 27% of claims.

The system was introduced in December 2021, ahead of what the VA believed was going to be a "flood" of disability applications as a result of the PACT Act, with Vietnam-era veterans filing high blood pressure claims under the act after their exposure to Agent Orange, an exposure linked to hypertension.

The automated system was designed to pull blood pressure readings and other high blood pressure data from VA treatment recons and create a summary that is reviewed by VA staff, who make the final decision on the claim. But incomplete data compiled by the system led to several incorrect decisions, the IG's office found in its review, which recommended that the VA make improvements to the technology and the quality assurance process.