Users Claim Swiggy Charges Extra Amount On Orders, Company Clarifies

Many people shared their experiences and claimed that they saw a huge discrepancy in the total bill value.

Over the last couple of days, several users took to X, formerly Twitter, to complain about and highlight that online food delivery platform Swiggy has been charging an extra amount by rounding off their total to the nearest whole number and adding an additional Rs 3 to the order value. Swiggy has now issued a clarification about the same and said that it was a technical bug and customers were only charged the actual amount at the time of placing their orders. And it's not Swiggy just stealing a few extra paisa per order.Eg.626.57+35.24+2.00+28.00-52.99+33.09 = 671.91Instead of adding 9 paisa to round up to the whole rupee, @Swiggy charges Rs.3.09 extra instead.Absolutely no justification for this. pic.twitter.com/JSgEq7yWUT Holy moly. This is actual fraud and I found that @Swiggy is doing this even for me! Here's my last order and it adds up to 255.60. But they charge 259?This stinks. It can't be some random error, it seems to be on purpose to add rs. 3 extra. What's going on? https://t.co/kfm9kGaxXOpic.twitter.com/8mTyCZEmom

A user, @kingslyj, took to X, and stated that he noticed that all Swiggy transactions "were for whole figure amounts, while other card transactions still had paisa amounts". He said in the post, "Dug a bit and discovered @Swiggy used charge the exact amount to the paisa once upon a time but have since started salami slicing." In a follow-up tweet, he shared the screenshot of the order value and other charges levied by the platform. "And it's not Swiggy just stealing a few extra paisa per order. Eg. 626.57+35.24+2.00+28.00-52.99+33.09 = 671.91 Instead of adding 9 paisa to round up to the whole rupee, @Swiggy charges Rs.3.09 extra instead. Absolutely no justification for this," he added.

"At Swiggy's scale, even 10 paisa per order would add up crores of rupees per year. And this amount is being tacked on **AFTER** tax. So how are they accounting for crores of extra income they are literally stealing without providing any service to or even informing customers?" he remarked.