"Use Restraining Devices": Regulator To Airlines On Unruly Passengers
NDTV
Airline staff will face action if they fail to act against passengers who are unruly or behave inappropriately, the country's aviation regulator said on Friday, in the wake of widespread outrage over a passenger urinating on another on a recent Air India flight.
Restraining devices may be used on unruly passengers "when all conciliatory approaches have been exhausted", the Directorate General of Civil Aviation (DGCA) said, listing measures that flight crew need to take during such encounters.
"In the recent past, DGCA has noticed a few incidents of unruly behaviour and inappropriate conduct by the passengers on board the aircraft during flight, wherein it is observed that post holders, pilots and cabin crew members have failed to take appropriate actions," it said.
"Non-action/ inappropriate action/ omission by the airlines towards such untoward incidents has tarnished the image of air travel in different segments of society... Any non-compliance towards applicable regulations shall be dealt strictly and invite enforcement action," the DGCA added.
