Tim Hortons mistakenly told an Ontario man he'd won $10K. Now, he wants to sue
CTV
Some Ontario residents who were misled by a glitch in Tim Horton’s Roll Up To Win Contest, and mistakenly told they had won $10,000, are now exploring their legal options against the Canadian coffee chain.
Some Ontario residents who were misled by a glitch in Tim Hortons' Roll Up To Win Contest, and mistakenly told they had won $10,000, are now exploring their legal options against the Canadian coffee chain.
“I expect the $10,000 and [Tim Hortons] will be hearing from a lawyer,” Jeremy McDougall, of Tillsonburg, Ont., told CTV News Toronto Thursday.
A mistake on Tim Hortons’ behalf Monday notified a number of customers that they had won $10,000 from the chain’s Roll Up To Win contest. However, soon after, they were told it was a “technical error,” as the draw is meant to be a prize awarded to only one individual daily.
“We are very sorry that a technical glitch spoiled the first few hours of the contest for some of our loyal guests and caused some disappointment,” a spokesperson for Tim Hortons told CTV News Toronto in a statement. The coffee chain did not confirm how many people were affected or whether it had been notified of any formal legal action against the company.
To express its regret for the disappointment caused by this glitch, Tim Hortons said it has been in contact with and offered a $50 gift card to every customer affected – but some players have rejected the olive branch and are considering legal action instead.
Michael Hendry of Whitby, Ont., said he was quick to try and contact Tim Hortons after Monday’s mishap.
“I emailed them back, and I was like, ‘I know [..] technical issues happened, but [...] you guys should honour your contest, and they didn’t even email me back or anything,” Hendry, 31, told CTV News Toronto.
