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MoreBack to News Headlines
This newsletter is not AI; gag orders at the bank: CBC's Marketplace cheat sheet

This newsletter is not AI; gag orders at the bank: CBC's Marketplace cheat sheet

CBC
Sunday, May 19, 2024 12:23 PM GMT

Miss something this week? Don't panic. CBC's Marketplace rounds up the consumer and health news you need.

Want this in your inbox? Get the Marketplace newsletter every Friday.

Guanghu Cui was poring over his TD Bank statements in March, preparing to pay taxes for his small immigration consulting firm in Oakville, Ont., when he noticed a $1.50 fee for sending an e-transfer. It was surprising, because when he'd opened his business account three years ago, his financial advisor told him the plan included five free transactions a month, and he'd never exceeded that number. Cui complained. Eventually, TD said it would reimburse him for the fees and compensate him for his "frustration and inconvenience."  But when the paperwork arrived for Cui to sign, it included a condition saying he must "keep it confidential." While he could speak about the dispute, he would not be allowed to tell anyone that TD had offered compensation.  "I was really stunned, to be honest, because I didn't do anything wrong," said Cui. "Why do you try to shut me up?" Confidential contracts — known as non-disclosure agreements, or NDAs — were initially created to protect trade secrets or intellectual property, but have evolved into a common tool to silence people who have been wronged: financially, professionally or, in the case of sexual assault victims, physically and mentally.  After Go Public got involved, TD apologized to Cui in a phone call that he recorded.  A spokesperson said Cui's concerns had been "reviewed further" and that he no longer had to sign the NDA. When Cui questioned why TD was backtracking, the spokesperson said the agreement was "purely for documenting." In an email to Go Public, a spokesperson said the bank did not "believe that Mr. Cui should have been required to sign a Settlement and Release document in this matter." She would not say why he had been asked to sign the NDA in the first place and said the experience would be used as a "coaching opportunity." Read More

Susan Dennison recently had an unsettling experience at her local grocery store, a Loblaw-owned Fortinos in Burlington, Ont. Just as she was leaving, the wheels on her shopping cart locked, immobilizing it. She said a store employee rushed over and demanded to see her receipt.  "I felt like I was ambushed," said Dennison, who scrambled to find her bill. "She's badgering me, like, 'Is it in your wallet? Is it in your pocket?'" The carts are only meant to lock if a customer does something suspicious. But, in Dennison's case, it turned out there was a glitch.  "Their methods need to catch the thieves, not honest customers," she said.  Many shoppers have made similar complaints as several major retailers beef up their anti-theft tactics. Along with wheel-locking shopping carts, other contentious measures include metal gates with designated entry and exit points, random receipt checks and tall plexiglass barriers, which recently popped up at many Loblaw stores.  In response to customers' complaints about its security measures, Loblaw, Canada's largest grocer, has repeatedly said that organized crime is to blame. "These are sophisticated organizations that are increasingly using violent tactics and complex networks to steal and sell stolen goods for profit," Loblaw CFO Richard Dufresne said during a conference call in late 2023. Loblaw has not provided data to support its claim.  According to Statistics Canada, police-reported organized crime makes up only a small portion of retail theft, and it has declined between 2018 and 2022. Read More

"Oh stop it, you're making me blush!"  That was ChatGPT's response when a researcher told the chatbot he was in a great mood because he was demonstrating "how useful and amazing you are." Both OpenAI and Google announced upgrades to their artificial intelligence (AI) technologies as part of a push to make them faster, and give more conversational responses. "It feels like AI from the movies," OpenAI CEO Sam Altman wrote in a blog post. "Talking to a computer has never felt really natural for me; now it does." But researchers in the technology and artificial intelligence sector warn that as people get information from AI systems in more user-friendly ways, they also have to be careful to watch for inaccurate or misleading responses to their queries. And because AI systems often don't disclose how they came to a conclusion, because companies want to protect the trade secrets behind how they work, they also do not tend to show as many raw results or source data as traditional search engines. This means they can be more prone to providing answers that look or sound confident, even if they're incorrect. Read More

Have you been duped by AI? Maybe what you bought wasn't what you got, or a chatbot gave you wrong information. We want to hear about it. Email us at marketplace@cbc.ca.

Watch out, vinaigrette lovers: Olive oil prices have jumped again On average, prices have increased 25.6 per cent since January.

Frito-Lay Canada recalls 2 of its most popular snacks for possible salmonella contamination Check your cupboards for Sunchips Harvest Cheddar Flavoured Multigrain Snacks, as well as Munchies Original Snack Mix. 

Did you hold on to your pandemic meme stock? Roaring Kitty's return caused it to surge The man at the centre of the meme stock craze appeared online for the first time in three years, sending the prices of three quirky and volatile shares sharply higher Monday.

Have you spotted a healthy claim on a product that was too good to be true? Maybe you've seen a product that doesn't have an ingredient or health benefit it claims it does. Send us your "lousy labels" the next time you shop for groceries! marketplace@cbc.ca.

Are you looking for the latest in business news? You'll want to subscribe to this newsletter, too.

Mind Your Business is your weekly look at what's happening in the worlds of economics, business and finance. Subscribe now.

Catch up on past episodes of Marketplace on CBC Gem.

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Canned cocktail hitting you hard? As ready-to-drink cans grow in popularity, some are getting stronger

If you've ever put back a can of Cutwater, and only then realized how much booze is in it, TikTok would like to remind you that you're not alone.

Quebec-based Couche-Tard pulls out of bid for 7-Eleven parent company

Alimentation Couche-Tard has backed away from a bid to buy the parent company of Japanese convenience store giant 7-Eleven.

Manitoba woman files proposed class action against Loblaw over alleged underweight meat sales

A Manitoba woman, who blew the whistle on a case in which Loblaw sold underweight meat across 80 stores in Western Canada, has filed a proposed class-action lawsuit against the grocery chain over allegations it consistently overcharges for meat and seafood by including the packaging weight in the final price tag.

Inflation rate rose slightly to 1.9% in June as vehicle and clothing prices climb

The pace of inflation sped up slightly in Canada to 1.9 per cent in the month of June, Statistics Canada said Tuesday.

Ford recalls nearly a million newer vehicles in Canada, U.S. over fuel pump concerns

Ford is recalling nearly a million cars in Canada and the United States because the low-pressure fuel pump inside the vehicles may fail — and potentially cause an engine stall while driving, increasing crash risks.

'It's like Groundhog Day': Canadian dairy producers are used to Trump calling them out, but worry remains

Dairy producers say they're used to U.S. President Donald Trump's jabs at their industry, as he threatens yet another round of tariffs on Canada. But they're still worried about what the continued threats could mean for the supply management system that protects them.

Canada's merchandise trade deficit narrowed to $5.9B in May

Canada's merchandise trade deficit narrowed to $5.9 billion in May, according to data from Statistics Canada, after hitting a record high in April.

Non-profit run by 23andMe co-founder gets court approval to buy the genetic testing company

Anne Wojcicki's bid to buy 23andMe, the genetic testing company she co-founded nearly 20 years ago, has received the court green light.

Lululemon sues Costco over sale of alleged knock-offs

Lululemon is accusing Costco of infringing on its intellectual property by selling knock-offs of some of its most popular products.

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