'They just can't find it': Ontario couple shocked when $8,600 goes missing during bank transaction
CTV
An Ontario couple says they have been fighting with their bank for almost four months when $8,600 went missing when they tried to pay their credit card bill.
An Ontario couple says they have been fighting with their bank for almost four months when $8,600 went missing when they tried to pay their credit card bill.
“They just claim the money is gone and they are sorry for our loss,” said Al Bamford, of Wiarton, Ont.
Bamford has an account with Royal Bank of Canada (RBC) and an American Express credit card with Scotiabank.
In November, Bamford contacted RBC and said he wanted to pay off the balance on his American Express card with Scotiabank, which was $8,620.
Bamford said that because of his banking situation with RBC, it was suggested he pay off the bill using telephone banking and have an RBC employee facilitate the transfer.
"We sent it from RBC to pay off our credit card with Scotiabank of about $8,600,” said Bamford. “They couldn't do it over the internet or anything else because it was a high amount. It had to be done by an RBC employee and it was them that lost it.”
Since November there has been back and forth between the Bamfords, RBC and Scotiabank, but in the end RBC said the funds were gone.
