"Take More Responsibility": Man Claims Vistara Left Blind Mother In Flight. Airline Responds
NDTV
Vistara responded by apologising to the user and promising they would look into the incident.
An Instagram user has slammed Vistara Airlines, claiming that the airline left his blind mother alone on a flight and did not take responsibility for its actions. His post generated a barrage of responses from others who not only called the airline's behaviour shocking but shared their experiences too. Vistara responded by apologising to the user and promising they would look into the incident.
"@Vistara Airlines, how could you put my blind mother in danger like this?! Are you not responsible for taking care of disabled passengers who are left under your supervision and assistance whilst travelling?! SHOCKING!, Instagram user Ayush Kejriwal posted 3 hours ago.
Calling it a terrible experience, Mr Kejriwal on Instagram shared that his blind mother was travelling from Delhi to Kolkata on August 31 and they opted for an assisted travel plan for her which means she will be assisted throughout her journey to Kolkata. However, when the flight reached Kolkata, everybody got off and his mother was told to wait. She patiently waited but no one came for her. A cleaning staff then informed the airline and she was taken out of the flight.
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