Sunwing system outage: Hundreds of B.C. residents stranded due to flight delays, cancellations

Sunwing tweeted a statement Monday saying there had been a 'network-wide system issue' that has left hundreds of passengers wondering when they'll get home from Easter holidays.

Thousands of passengers are stranded due to one of Canada’s largest holiday airlines being hit by a system-wide outage.

Sunwing Airlines said the outage is affecting check-in and boarding and passengers have been stranded trying to get home from their vacations.

Sunwing’s website shows virtually all flights scheduled for Monday — more than 40 — have been delayed, some by more than 12 hours.

B.C. resident Dani Monaghan was on vacation in Cancun, Mexico and was picked up at their hotel at 2:40 p.m. Sunday with their flight scheduled to leave at 6:30 p.m., putting them into Vancouver just after 11 p.m. that same night.

She said when they got to the airport, however, there was a huge line-up at the Sunwing desk.

“It wasn’t until we had been standing there for probably an hour, two hours, when we realized there was a bigger problem,” Monaghan said.

She said the main issue has been the lack of communication from Sunwing about what is happening.

Their flight was eventually delayed until Monday but after another two cancellations they have been told they could be picked up at “any time” and could be on “any flight.”