Sunwing flights delayed, passengers feeling stranded amid network-wide issue
CBC
A technical issue has delayed a number of Sunwing Airline flights, stranding some Canadian travellers as the issue hampers check-in and boarding.
In a statement Monday, a spokesperson for Sunwing Travel Group said the airline's systems provider is experiencing a network-wide system issue, affecting carriers globally, including Sunwing flights.
Sunwing's website shows virtually all flights scheduled for Monday — more than 40 — have been delayed, some by more than 12 hours.
"We sincerely regret the impact this is having on our customers' travel plans and are working diligently with our technology provider to resolve the issue as soon as possible," the statement reads.
Jean-Hugues Demers from Boucherville, Que. has been waiting in the lobby of a Cuban resort with his girlfriend and friends.
The group left Montreal on April 6 for a week at the Paradiso resort in Varadero, Cuba. They were supposed to return to Canada by the end of the long weekend, until Demers learned their flight had been delayed.
"I just texted my boss this morning, telling him I'll be in tonight, but now I don't know," he said.
"The hotel has been very good to us…, but it's still hot, and we want to know what happened."
Demers says he will continue trying to get some answers.
Anne Estabrook said she and her children had been waiting at a Mexican airport for an hour before employees first told them the system had crashed. They were supposed to fly back to Vancouver early Monday.
"That turned into about six hours of sitting on the floor at the Mexico airport with no knowledge of what was going on whatsoever," she said.
"Every time they give us an update, [they say], 'I'll tell you in an hour,'" she said. "That's happened six or seven times, and the information doesn't change after that hour."
Estabrook says her family's vacation in Puerto Vallarta, Mexico was her first time travelling by plane.
"We tried to do something fun as a family and get away … so it's been something," she said. "I think I'd still [travel] again, just maybe not with Sunwing."
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