Southwest says 'normal' services to resume on Friday after week of chaos
CNN
Southwest Airlines says it's poised to resume normal schedules on Friday after a tumultuous eight-day meltdown that left hundreds of thousands of passengers delayed or stranded and prompted its executives to make groveling apologies.
(CNN) — Southwest Airlines says it's poised to resume normal schedules on Friday after a tumultuous eight-day meltdown that left hundreds of thousands of passengers delayed or stranded and prompted its executives to make apologies to the riding public and government officials.
In a statement released Thursday -- following another bruising day in which a further 2,300 flights were canceled and government officials called for the airline to account for its shortcomings -- Southwest said it hoped for minimal disruptions over the New Year's weekend.
"We are encouraged by the progress we've made to realign crew, their schedules, and our fleet," it said. "With another holiday weekend full of important connections for our valued customers and employees, we are eager to return to a state of normalcy.
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