'Smoke screen': Canadian airlines use NDAs to keep a lid on passenger settlements
BNN Bloomberg
Consumer rights advocates warn that confidentiality agreements between big companies and individual customers are far from routine in most sectors, and that the policy amounts to a power play by airlines to avoid setting legal precedents or letting word of payouts spread.
The airline suggested rescheduling them on a flight more than 10 days later, she said — well after the end of their planned vacation to the Dominican Republic to celebrate Dafoe’s 50th birthday with extended family.
They never left Nova Scotia.
Dafoe said she asked for a refund from WestJet, which refused and instead offered a vacation voucher valid for one year. Eventually, she turned to small claims court for the $1,200 in compensation she believed her family was owed under Canada’s passenger rights charter.
