SmileDirectClub customers left with bills to pay for incomplete treatment after company shuts down
CBSN
SmileDirectClub, the at-home, do-it-yourself orthodontic service that ceased operations over the weekend, is leaving customers with payments due but no further treatment.
Ashli Noelle Evans, a SmileDirect customer based in Knoxville, was looking to perfect her smile by signing up for the service, but now she says she's stuck with a bill and no aligners.
"I still have to pay. I'm still under a finance payment for another year. The 'lifetime smile guarantee' is obviously gone, and I will not receive my aligners that I put in for last month," she told CBS News. "So now I'm going to have to go to an orthodontist anyway. So it was kind of pointless to go that route to try to save some money since my treatment was so small."
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