Saskatoon medical aesthetics business closes, leaving clients out thousands

Clients of a medical aesthetics business in Saskatoon are left waiting for any indication their pre-bought services will be fulfilled after the business closed permanently.

Clients of a medical aesthetics business in Saskatoon are left waiting for any indication their pre-bought services will be fulfilled after the business closed permanently.

Jessi Kliewer has been a client at Dr. K Insley Medical Aesthetics since 2021, mainly getting treatments for migraines and clenching teeth. She says special offers would go to clients for “pre-buys” of bulk treatments at a discounted rate, so she would stock up.

“I like to get it for migraines, and then for clenching your teeth,” said Kliewer. “So when you know you’re going to get it anyways, because it helps when it comes in a deal, it’s really good to stock up.”

While she couldn’t do treatments while pregnant, she still had treatments owed from before she had her baby. Once it was safe to do so, she wanted to use up her credits, but couldn’t.

“It was impossible to try and get an appointment,” she said. “You would call on the phone, it would just ring and ring and ring, and then it would go to voicemail. But the voicemail was always full, and if you emailed, nobody replied back.”

Landon Schaffer says he and his partner were shocked to find an email on Oct. 9 saying the business was closed permanently.

“After 18 wonderful years of specializing in Medical Aesthetics in Saskatoon, I am writing with bittersweet news – my clinic has permanently closed. This was not an easy decision, but it’s time for me to begin a new chapter with Travis and our family. We are currently in the process of sorting out prebuys, and I appreciate your patience during this transition. It has been an honour to serve you, and I am deeply thankful for your trust and support over the years.”