Returns are so costly for retailers, some are telling customers to keep unwanted goods
CBSN
Some retailers are telling consumers not to bother sending back goods they want to return for a refund because of how costly processing, repackaging and trying to resell merchandise can be. Instead they're saying keep it, and we'll refund you anyway.
For example, if you ordered an inexpensive yoga mat or kitchen spatula for a few dollars from a large online retailer that wasn't what you expected, they may give you your money back without bothering to collect the goods.
Fifty-nine percent of companies said they offer "keep it" services for returns that aren't worth collecting, according to goTRG, a returns logistics company
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