Recognising profound impact of HMC’s PCC Ambassadors

Doha, Qatar: Hamad Medical Corporation (HMC) has called on compassionate and dedicated individuals to join its Person Centred Care (PCC) Ambassadors P...

Doha, Qatar: Hamad Medical Corporation (HMC) has called on compassionate and dedicated individuals to join its Person-Centred Care (PCC) Ambassadors Programme.

This unique volunteer initiative was designed by the Centre for Patient Experience and Staff Engagement (CPESE) to enhance patient experience by integrating empathy and personal connection into healthcare delivery.

Coming from all walks of life and section of Qatar’s community, since 2024, the PCC Ambassadors have completed more than  220 assignments, significantly enriching the patient journey at HMC.

Their contributions range from organising recreational activities and providing emotional support to facilitating patient feedback and assisting medical staff, making them an integral part of the healthcare process.

Nasser Al Naimi, Chief of Patient Experience at HMC and Director of Hamad Healthcare Quality Institute said  these volunteers serve as crucial bridges between patients and healthcare professionals, fostering an empathetic and supportive environment that enhances the overall patient journey and aligns with HMC’s mission of delivering person-centered care.