Qatar Post launches automatic query service to ease customer enquiries

Qatar Postal Services Company (Qatar Post) has announced the launch of its automatic query service via WhatsApp and Chatbot at (+974) 4446-4-104 to enable its wide range of customers to inquire about their shipments instantly using their registered mobile numbers and to access quick and convenient information on Qatar Post’s services.

The automated Whatsapp and Chatbot functionality provides customers with 24/7 interaction as a fast and convenient communications solution for enquiries.  Customers can connect with the Qatar Post using the new service to access information such as Branch addresses, timing, and price calculator for postal packages through automated replies.

Moreover, customers can easily track their order and receive updates on their delivery with delivery payment options. They can also get information ahead of sending mail and packages abroad such as access to the rate calculator and the list of dangerous goods.

On this occasion, Hamid Sadiq , Chief Information and Digital Officer at Qatar Post said: