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PSAC strike could push air passenger complaints processing beyond 18 months

PSAC strike could push air passenger complaints processing beyond 18 months

CTV
Saturday, April 22, 2023 11:11 AM GMT

The strike by federal civil servants could mean passengers who filed complaints with the country's airline regulator could face even longer processing times.

The strike by federal civil servants could mean passengers who filed complaints with the country's airline regulator could face even longer processing times.

A backlog of complaints on issues ranging from lost luggage to compensation for cancelled flights now sits at nearly 45,000, with a processing time of 18 months per case on average, according to the Canadian Transportation Agency.

That's more than triple the tally from a year ago after travel chaos erupted during the summer and winter holidays due to soaring demand, labour shortages and poor weather.

Employees at the regulator are among the 155,000-plus members of the Public Service Alliance of Canada that launched a strike Wednesday.

The agency said in an email it will continue to receive complaints, "but their processing will be delayed due to the labour situation affecting administrative support necessary to carry out those functions."

Some 154 of the agency's 327 employees are involved in the strike action, said spokesman Vincent Turgeon. Of those, 71 work directly on processing air passenger complaints.

Regulatory activities such as the issuing of air licences as well as rulings on air, rail and marine issues will continue, "with possible delays," the regulator said in a separate online post.

Read full story on CTV
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