Pic Of Virtual Receptionist At Bengaluru Hotel Divides Internet: "Future Of Hospitality?"

Ms Narang shared the photo on LinkedIn and X, featuring the virtual receptionist on a laptop screen at the hotel's front desk, dubbing it a "Peak Bengaluru" moment.

Bengaluru, India's thriving tech hub, has once again solidified its reputation as a hotbed of innovation. Ananya Narang, CEO of Entourage, recently arrived at a Bengaluru hotel expecting a traditional check-in experience. Instead, she was astonished to discover that a virtual receptionist had replaced the front desk staff. Ms Narang shared the photo on LinkedIn and X, featuring the virtual receptionist on a laptop screen at the hotel's front desk, dubbing it a "Peak Bengaluru" moment. 

Ms Narang explained that only two security guards and a handful of technicians are physically present at the hotel. Meanwhile, all guest interactions, from check-in to concierge services, are handled by trained hospitality professionals via video conferencing. 

''Peak Bengaluru Moment - A Virtual Receptionist :) Once I checked in, I realised the hotel had no staff except 2 security guards and 1-2 technicians. Everything was coordinated via trained hospitality staff sitting at their head office simultaneously managing multiple properties. You'll see this nowhere in India yet, except the Silicon Valley,'' the post was captioned.