Passengers on Swoop flight to Jamaica incorrectly told they needed negative COVID test
Global News
"When passengers arrived at the check-in ... they were shocked when the airline staff told them that they would require a negative COVID-19 test prior to boarding."
Passengers on a Swoop Airline flight travelling from Toronto to Montego Bay experienced problems at Pearson Airport Tuesday morning when they were incorrectly told that they needed a negative COVID-19 test to fly to Jamaica.
Andre Newell, a passenger on flight WO644, said in a statement that “dozens of families” were turned away after Swoop “failed to update their staff on the current COVID-19 travel policies.”
“When passengers arrived at the check-in … they were shocked when the airline staff told them that they would require a negative COVID-19 test prior to boarding,” Newell wrote.
Newell said Swoop “sent dozens of passengers” to the Switch Health counter to get a last-minute test for $70.
Swoop spokesperson Kelsey Trainor acknowledged the error in a statement sent to Global News.
“We are aware that some travellers booked on flight WO644 from Toronto to Montego Bay, Jamaica experienced challenges at airport check-in this morning as a result of miscommunication with our ground service provider and we sincerely apologize for the interruption to their travel plans,” the statement said.
“The check-in process for this morning’s flight operated under the understanding that Jamaica still required travellers to present a pre-departure negative COVID-19 test to enter the country, despite the requirements having been updated recently.”
According to the Visit Jamaica website, as of April 16, a pre-departure negative COVID-19 test is no longer required in order to travel to the country.
Police say an 81-year-old woman is dead following a dog attack involving three dogs who attacked her inside her own residence, in Northern Ontario.
King was a prominent figure in the demonstration that rolled into the national capital in 2022, which saw protesters entrench themselves in downtown Ottawa for three weeks.
Dermo, which has been detected in Canada for the first time, has spread from oyster to oyster in New Brunswick.
The latest draft negotiating text released Friday pledged $250 billion by 2035, less than a quarter of what developing countries requested.
The officials say Ottawa will be chipping in $108.5 million over the next three years to Ontario’s existing Student Nutrition Program and First Nations Student Nutrition Program.
A mother who was struck by a vehicle, along with the father and three other children, has now died from her injuries in hospital just over a month after the collision.
Erin McQueen believes her tools were stolen on Nov.16 while her truck was parked in Kelowna near Ellis Street and Clement Avenue.
"I am fighting for my daughter." How one Regina family is looking to the community to help raise money for a potentially live saving trip to the United States.
Kingston hosts the 59th Vanier Cup, featuring Laval vs. Laurier, promising excitement, economic impact, and family-friendly events. Full details on the big game.
Saskatchewan has been battling an increase in overdoses for many years. But based on recent data, Saskatchewan’s response to drug toxicity may be working.
A council representing Montreal and the suburban municipalities will vote on whether to stop the practice in the six West Island suburbs that treat their water with fluoride.