Passengers on Swoop flight to Jamaica incorrectly told they needed negative COVID test
Global News
"When passengers arrived at the check-in ... they were shocked when the airline staff told them that they would require a negative COVID-19 test prior to boarding."
Passengers on a Swoop Airline flight travelling from Toronto to Montego Bay experienced problems at Pearson Airport Tuesday morning when they were incorrectly told that they needed a negative COVID-19 test to fly to Jamaica.
Andre Newell, a passenger on flight WO644, said in a statement that “dozens of families” were turned away after Swoop “failed to update their staff on the current COVID-19 travel policies.”
“When passengers arrived at the check-in … they were shocked when the airline staff told them that they would require a negative COVID-19 test prior to boarding,” Newell wrote.
Newell said Swoop “sent dozens of passengers” to the Switch Health counter to get a last-minute test for $70.
Swoop spokesperson Kelsey Trainor acknowledged the error in a statement sent to Global News.
“We are aware that some travellers booked on flight WO644 from Toronto to Montego Bay, Jamaica experienced challenges at airport check-in this morning as a result of miscommunication with our ground service provider and we sincerely apologize for the interruption to their travel plans,” the statement said.
“The check-in process for this morning’s flight operated under the understanding that Jamaica still required travellers to present a pre-departure negative COVID-19 test to enter the country, despite the requirements having been updated recently.”
According to the Visit Jamaica website, as of April 16, a pre-departure negative COVID-19 test is no longer required in order to travel to the country.
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