Pandemic proves a blessing for Kochi start-up

SurveySparrow, which helps firms conduct surveys, posts over 300% growth

Collecting feedback and conducting surveys seem to have assumed a life of its own since the outbreak of the pandemic bringing rich dividends to SurveySparrow, a Kochi-based start-up offering a multifarious experience management platform for companies.The start-up posted growth over 300% during last year alone despite being largely marred by the pandemic and in the process hit a landmark of one lakh customers third year into its operations. It is tailored for organisations with a workforce of 50 or more.“Ours is a Software as a Service-based platform, which help our clients conduct surveys and improve their service. With Work From Home being the new norm, it helps our clients conduct pulse surveys on a consistent basis without which companies may overlook problem areas needing intervention. Pandemic has fast-tracked the digitisation drive leading to a sudden rise in demand for online surveys,” said Shihab Muhammed, CEO of SurveySparrow.