Ottawa fans say Ticketmaster denied refunds for Heart concert
CTV
Ottawa fans say they're being denied refunds from Ticketmaster after Heart postponed its 2024 tour in July.
Ottawa fans say they're being denied refunds from Ticketmaster after Heart postponed its 2024 tour in July.
The band was supposed to headline a concert at the Canadian Tire Centre on Aug. 1, but last month Ann Wilson took to X saying she is starting treatment for cancer and hopes to be back on tour next year.
"I saw them 10 years ago to the day and I thought it would be great to bring back some of the memories," said fan Lise Beaudry-Braden.
Beaudry-Braden purchased two floor tickets for a total of $573 and says after hearing the news she was denied a refund from Ticketmaster.
"The event organizer is not allowing refunds at this time. Fans will need to wait for the new date to be officially announced to request a refund is the new date does not work out," Ticketmaster told her in an e-mail.
She also says she reached out to the company where she purchased insurance for the tickets.
"I tried contact contacting them a few times and at last I actually had found someone and they told me to pull up the policy, which I did," Beaudry-Braden said. "In one particular section it stated that there are no refunds for people that 'decide a change in plans'"
