On hold for 72 minutes and apologetic customer service representatives: Testing out resources from the Biden administration's new website for parents looking for baby formula
CNN
The Biden administration is confronting a barrage of questions and criticism for the national baby formula shortage that has anxious and angry parents hopping from store to store in search of baby food.
The White House was unable to point to federal guidance last Thursday on what parents struggling to find formula should do, and recommended that families reach out to their doctors and pediatricians if they were worried about their babies' health. Then on Friday, it unveiled a new website: HHS.gov/formula.
"We recognize that parents have a lot of questions," then-White House press secretary Jen Psaki told reporters. The new website, she said, is aimed at providing "resources and places that parents can go to obtain formula, including contacts with companies, food banks (and) health care providers."
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