Ola, Uber, Others Warned Of Action By Government Amid "Rising Complaints"

Government held a meeting today with cab aggregators amid a rise in consumer complaints of alleged unfair trade practices, including ride cancellation policy.

Cab aggregators, including Ola and Uber, have been warned of strict action unless they improve their systems and redress rising consumer complaints, a senior government official said today.

The government held a meeting today with the ride-hailing platforms amid a rise in consumer complaints of alleged unfair trade practices by them, including ride cancellation policy, as drivers force customers to cancel trips after accepting bookings, which results in customers paying cancellation penalties.

"We told them about the rising consumer complaints against their platforms. We gave them the statistics also. We have asked them to improve their system and redress the consumer complaints otherwise the competent authority will take strict action," Consumer Affairs Secretary Rohit Kumar Singh said after the meeting.

Hinting at the scale of customer unhappiness against the cab aggregators, he said the complaints on the Jago Grahak Jago helpline are just the tip of the iceberg.